I was impressed by the caliber of attendees that attended  the 3rd Loyalty Summit.
The networking opportunities and opportunities to learn from other companies during the event were quite valuable.

“The 3rd Loyalty Summit was outstanding!  This Summit over the years has been a magnet for like-minded direct marketers who believe in data as opposed to gut-feel and who hold themselves accountable for tangible results on hard variables as opposed to flaky metrics.  My personal favourites were sessions by Colloquy and Carlson.  Also, Ram from Accentiv was superb as usual.”

Ashish Merchant, Director – Marketing Services, Jyoshan Global Services Pvt. Ltd.

The summit was extremely informative and enlightening. The speakers were well versed in their topics and there was genuine take-away from each session.

Remedia Fernandes, Group Marketing, Wipro Infotech

Most of the industry experts who presented in the summit, very well demonstrated the concept of Customer Loyalty with great real world examples from their respective organizations. Extremely useful in knowing about latest trends in Customer Loyalty space, Queries & Experience sharing by expert panel of Speakers.

Parminder Singh, Head India Business & Himanshu Malhotra, Business Development Manager - Western India, ITC Infotech

It was a good validation of all things in the domain of loyalty which is required continuously, as in this day and age most of us professionals tend to miss out the big picture.

Ajit Nair, Account Supervisor, Direxions

It truly in every aspect deserves the tag line of a ‘Loyalty Summit’ as the topics covered every aspect of loyalty building right from formulating a customer centric organization through segmentation, differentiated offerings through transaction & profile based data analysis to innovative models on integrated technology & loyalty reward programs.

Sebin Panicker, Business Excellence, ICICI Prudential Life Insurance Company Ltd.

I found the Loyalty Summit very interesting and rewarding. The topics were thoughtfully chosen to cover the various facets and levers available to influence customer loyalty and the speakers were of a very high calibre. I found the programme extremely enriching and gave us a number of ideas to pursue.

Daksh Singh, Sr. Manager - Business Excellence, ICICI Prudential Life Insurance Company Ltd.

It was a pleasure attending the 3rd Loyalty Summit. Indeed the line up on content and speakers has been superb. The loyalty summit has earned itself a place in my yearly agenda.

Hemal Patel, Project Director-CRM, RMG Connect

The 3rd Loyalty Summit was the first Carlson Marketing has participated in.  There was a good mix of suppliers, practitioners, consultants, programme operators and industry figures.  The presentations were informative and idea sparking especially the key note by Kelly Hlavinka from Colloquy.  The discussion both in the main event and networking was lively and provided us good opportunities to connect with the loyalty market in India. 

Nik Laming, MD - Singapore/Malaysia & Sr. Vice President Asia Pacific, Carlson Marketing

Anyone who is serious about understanding and using the increasing power of loyalty marketing needs to attend this summit.

Karl Schuster, President, Asia Pacific, Carlson Marketing

Customer centric is the buzz word and every organization is going out of the way to please their customers. In such a scenario, the Loyalty Summit was a crucible of ideas, a platform to exchange, enhance and encapsulate the best practices of customer relationship management.
The Loyalty Summit was well organized and every facet of CRM was covered across industries. Speakers were of high quality and they could get the audience enthralled by their rich expertise in both qualitative and quantitative areas.

Ketan Kulkarni, Head- Marketing, Corporate Communications & Sustainability, Blue Dart Express Ltd.

It is undoubtedly, one of its kind event in this part of the world. The striking points of this event, undoubtedly, are:
The relevance of topics chosen in the gamut of loyalty (extremely relevant)
The prominent speakers roped in for this event (most of them were top class)
The quality of content delivered (indeed, very good)

Ramesh Swaminathan, Deputy General Manager, HCL Technologies Ltd.

The 3rd Loyalty Summit was definitely very well conducted. The speakers chosen were excellent and the top most in their respective fields. They presented their topics in a very relevant, logical and professional manner. And there was a progression in the sequence of presentations. In this fast track world of technology and competitors; an over view of the loyalty programmes as part of marketing strategies of large corporates,  presented by the summit was a real learning process.

Manjiri Khandekar, MD, Heritage India

The Loyalty Summit was the focal point of the loyalty programs in India, where one could find a diverse section of people talking on diverse subjects, which will shape the future of loyalty programs in India. I would certainly like to attend more of these across industries.

Gaurav Kapoor, Head - Business Development, Kapsons India Intl.

3rd Loyalty Summit was an interesting session with a good selection of topics. Some speakers including Kelly, Ramasubramani, Simran, Upendra, Shaurav Sen were excellent. A mix of global learning’s with Indian context made the session relevant and informative. It is definitely a notch up than the 2nd Loyalty Summit.

Jinali Taksali, Account Supervisor, Direxions Marketing Solutions Pvt Ltd.

I believe the “Loyalty Summit” saw one of the single largest gatherings of Loyalty Theorists & Practitioners. It was well organised with a fair chance to network and interact. I should also add that the quality of participants were also very good.

Sanjai Velayudhan, Sr. Consultant - Loyalty Programme, ITC Infotech India Ltd.

The 3rd Loyalty Summit was clearly a “sleeves – up” experience of what Loyalty programs across the industry & world. I and my team have come back from the Summit with some very practical learning’s that can be implemented in our business.”

Vinay Bhatia, Customer Care Associate & VP Marketing & Loyalty, Shopper’s Stop Ltd.