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Day 1 : 1st February' 2012 |
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08.30 am - 09.30 am |
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Registrations & Tea / Coffee |
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09.30 am - 09.40 am |
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Lamp Lighting Ceremony & Welcome note |
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09.40 am - 10.30 am |
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Keynote Topic : “ The Rise of the Datarati’’ |
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10.30 am - 11.00 am |
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Tea / Coffee Break |
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11.00 am - 12.00 pm |
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Master class 1 : Panel Discussion |
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Growth, leadership, transparency and your customer |
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12.00 am - 01.00 pm |
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Master class 2 : Individual slots / Presentations |
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Image is everything - brand loyalty |
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12.00 am - 12.30 pm |
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Brand-Aid : Inspiring customers to be advocates for your brand |
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12.30 pm - 01.00 pm |
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Loyalty in the B2B context - the challenge! |
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01.00 pm - 02.00 pm |
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Lunch Break |
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02.00 pm - 04.05 pm |
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Master class 3 : Individual slots / Presentations |
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CEM - The strategic differentiator |
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02.00 pm - 02.50 pm |
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The ball is in your customer’s court! Managing experiences that matter to your most profitable |
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customers |
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02.50 pm - 03.15 pm |
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Beyond points and prizes: creating more profitable and loyal customers |
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03.15 pm - 04.05 pm |
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“Experience begins at home” - Identifying the 3 key success factors forming the foundation of excellent |
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customer |
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04.05 pm - 04.30 pm |
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Tea / Coffee Break |
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04.30 pm - 06.15 pm |
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Master class 4 : Individual slots / Presentations |
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04.30 pm - 04.55 pm |
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2012 : What’s next and what’s best in Loyalty |
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04.55 pm - 05.25 pm |
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Rewards & More – Managing Customer Aspirations |
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05.25 pm - 05.55 pm |
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The New Reality of Effective CRM: Digital Drives Results |
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05.55 pm - 06.15 pm |
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Digital Trends in Loyalty |
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7.00 pm onwards |
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5th Loyalty Awards – Followed By Cocktails & Dinner / Performance by Drumcafe group South Asia |
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Click for Day 2 Program Schedule |
