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Day 2 : 2nd February' 2012 |
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08.30 am - 09.30 am |
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Registrations & Tea / Coffee |
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09.30 am - 10.00 am |
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Individual Slot |
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10.00 am - 11.40 am |
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Master class 1 : Individual slots / Presentations |
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Loyalty Strategy in Action |
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Beyond loyalty - Using customer data to take your loyalty strategy to the next level |
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11.40 am - 12.00 pm |
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Tea / Coffee Break |
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12.00 pm - 01.00 pm |
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Master class 2 : Individual slots / Presentations |
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Strengthening your Data Analytics & Business intelligence initiatives |
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Customer Analytics + Business Intelligence = Greater customer loyalty |
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01.00 pm - 02.00 pm |
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Lunch |
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02.00 pm - 04.05 pm |
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Master class 3 : Individual slots / Presentations |
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02.00pm - 02.25pm |
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Challenger Brands : The innovative way to customer engagement |
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02.25 pm - 02.50 pm |
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Best Practices in Loyalty Communications: Checklist for Success |
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02.50 pm - 03.40 pm |
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Coalition programmes - Assessing the growing trend for driving customer engagement and business |
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growth |
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03.40 pm - 04-05 pm |
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Into the Crystal Ball – what will be important for the year ahead? |
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04.05 pm - 04.30 pm |
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Tea / Coffee Break |
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04.30 pm - 05.45 pm |
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Master class 4 - Panel Discussion |
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Measuring, Monitoring & Managing Social Media |
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05.45 pm - 06.00 pm |
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Closing Remarks by Summit Chairman |
