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Day 1 : 1st February'12 |
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08.30 am - 09.30 am |
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Registrations
&
Tea/Coffee |
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09.30 am - 09.40 am |
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Lamp Lighting Ceremony & Welcome Note by Summit Chairman Mr. Akash Sahai, Managing Director |
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India, AIMIA |
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09.40 am - 10.30 am |
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Keynote Presenter : Mr. Jan-Pieter Lips, Managing Director, Nectar UK and AIMIA Middle East |
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Topic : “ The Rise of the Datarati’’ |
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10.30 am - 11.00 am |
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Tea
/ Coffee Break |
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11.00 am - 12.00 pm |
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Master class 1 : Panel Discussion |
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Theme : Growth, leadership, transparency and your customer |
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Mr. G Ajay Row, Executive Director, India, AIMIA Inc. (Moderator) |
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Mr. Tapan Singhel, Chief Marketing Officer, Bajaj Allianz General Insurance Company Limited |
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Mr. Shubhranshu Singh, Marketing Director - India & South Asia, Visa |
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Mr. Rathin Lahiri, CMO & Business Head , LoyaltyOne India |
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Mr. Manish Jain, CMO, SBI Cards & Payment Service Pvt. Ltd. |
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Ms. Panuwan Lerssrisuriya Sr. VP – Head CRM & Portfolio Analytics , HSBC Ltd. |
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12.00 pm - 01.00 pm |
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Master class 2 : Individual slots / Presentations |
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Theme : Image is everything - brand loyalty |
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12.00 pm - 12.30 pm |
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Brand-Aid : Inspiring customers to be advocates for your brand |
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Mr Sanjay Tripathy, Executive Vice President , Head Marketing & Direct Channels , HDFC Life Insurance |
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12.30 pm - 01.00 pm |
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Loyalty in the B2B context - the challenge! |
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Mr. Prakash Dadlani, Country Head, Marketing Excellence, 3M India Ltd. |
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01.00 pm - 02.00 pm |
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Lunch Break |
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02.00
pm
-
04.45
pm |
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Master class 3: Individual slots / Presentations |
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Theme : CEM - The strategic differentiator |
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02.00 pm - 02.25 pm |
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Beyond points and prizes: creating more profitable and loyal customers |
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Mr. Krishna Iyer, Country Manager, ICLP India |
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The ball is in your customer’s court! Managing experiences that matter to your most profitable customers |
02.25 pm - 02.50 pm |
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Mr. Paul Aranjo, Managing Director Middle East / Vice President EMEA, AIMIA Inc. |
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02.50 pm - 03.15 pm |
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Mr. Atul Ahuja, Vice President – Retail, Apollo Pharmacy |
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03.15 pm - 04.05 pm |
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“Experience begins at home” - Identifying the 3 key success factors forming the foundation of excellent customer |
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03.15pm - 03.40 pm |
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Mr. Jim Sullivan, Partner, COLLOQUY |
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03.40 pm - 04.05 pm |
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Mr. Sudip Ghose, Group Marketing Director - South Asia, Samsonite South Asia Pvt. Ltd. |
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04.05 pm - 04.30 pm |
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Tea Break |
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04.30 pm - 06.15 pm |
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Master class 4 : Individual slots / Presentations |
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Discussion Topics : |
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04.30 pm - 04.55 pm |
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2012: What’s next and what’s best in Loyalty? |
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Mr. Ram Menon, Executive Vice President Worldwide Marketing, TIBCO Software Inc. |
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Mr. Matt Howland, Vice President, Loyalty Lab, TIBCO Software Inc. |
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04.55 pm - 05.25pm |
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Rewards & More – Managing Customer Aspirations |
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Mr. Ashok MS, COO, Accentiv’ India |
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05.25 pm - 05.55 pm |
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The New Reality of Effective CRM: Digital Drives Results |
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Ms. Lisa Watson, Chairman, Direct Marketing Association of Singapore |
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05.55 pm - 06.25 pm |
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Digital Trends in Loyalty |
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Ms. Susan Doniz, Senior VP & Global CIO, AIMIA Inc. |
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| 7.15 pm onwards |
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5th Loyalty Awards – Followed By Cocktails & Dinner / Performance by Drumcafe group South Asia |
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Day 2 : 2nd February' 12 |
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08.30 am - 09.30 am |
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Registrations
&
Tea/Coffee |
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09.30 am - 10.30 am |
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Keynote by Mr. Alexander Rittweger, CEO, Loyalty Partner GmbH |
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Topic : “5 Steps to Create a Loyal Relationship” |
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10.00 am - 11.40 am |
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Master class 1 : Individual slots / Presentations |
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Theme : Loyalty Strategy in Action |
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10.00am - 10.25 am |
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Beyond loyalty - Using customer data to take your loyalty strategy to the next level |
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Discussion Topics : |
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Mr. Sandeep Kulhalli, Vice President - Retail & Marketing, Tanishq, Titan Industries Ltd. |
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10.25 am - 10.50 am |
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Mr. Kartik Jain, EVP & Head – Marketing, HDFC Bank India |
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10.50 am - 11.15 am |
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Mr. Soumitra Sengupta, Head - Customer Insights & Loyalty Programs Aditya Birla Retail Ltd. |
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11.15 am - 11.40 am |
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Ms. Parvati Mahadev, Insight Consulting Partner & Practice Leader - Global MR, Brandscapes
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Consultancy Pvt. Ltd. |
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11.40 am - 12.00 pm |
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Tea / Coffee Break |
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12.00 pm - 01.00 pm |
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Master class 2 : Individual slots / Presentations |
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Theme : Strengthening your Data Analytics & Business intelligence initiatives |
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Customer Analytics + Business Intelligence = Greater customer loyalty |
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Mr. Ajay Kelkar, COO & Co Founder, Hansa Cequity |
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Mr. Sandeep Mittal, Managing Director, Cartesian Consulting Pvt. Ltd. |
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01.00 pm - 01.45 pm |
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Lunch break |
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01.45 pm - 04.05 pm |
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Master class 3 : Individual slots / Presentations |
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Theme : Maximising the value of your loyalty program
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01.45 pm - 02.10 pm |
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Challenger Brands : The innovative way to customer engagement |
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Ms. Sangeeta Gupta, Director - Consumer Insights & Strategy, Pepsico India |
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02.10 pm - 02.35 pm |
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Best Practices in Loyalty Communications: Checklist for Success |
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Ms. Lisa Watson, Chairman, Direct Marketing Association of Singapore
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02.35 pm - 03.00 pm |
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Loyalty or CUSTOMER ENTHUSIASM |
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Ms. Molly Kapoor, Vice President & Head- Client Relations, Birla Sunlife AMC Ltd. |
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03.00 pm - 03.50 pm |
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Coalition programmes - Assessing the growing trend for driving customer engagement and business |
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growth |
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Ms. Leena Basrur, Non Executive Chairman Direxions & President, LoyaltyOne India |
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Mr. Vikas Choudhury, COO & CFO India, AIMIA |
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03.50pm - 04.15 pm |
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Into the Crystal Ball - what will be important for the year ahead? |
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Mr. Girish Khare, Chief Marketing Officer, RewardPort |
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04.15 pm - 04.45 pm |
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Tea / Coffee Break |
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04.45 pm - 05.45 pm |
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Master class 4 - Panel Discussion |
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Theme : Measuring, Monitoring & Managing Social Media |
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Mr. Tim Birchinall, Marketing Director, International Development AIMIA (Moderator) |
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Mr. Siddharth Hegde, Managing Director, Ethinos Digital Marketing |
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Mr. Shameek Chakravarty, Co-Founder & Chief Operating Officer, OHANA Media |
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Mr. Shantanu Sirohi, Co-Founder and Chief Operating Officer, Interactive Avenues Pvt. Ltd. |
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Dr. Ranjit Nair, Chief Executive Officer, Germinait Solutions Pvt. Ltd. |
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05.45 pm - 06.00 pm |
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Closing Remarks by Summit Chairman |
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