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Day 1 : 27th January' 2010 |
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08.30 am - 09.30 am |
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Registrations
&
Tea/Coffee |
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09.30 am - 09.45 am |
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Welcome Note |
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09.45 am - 10.45 am |
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Keynote Topic : Reaping Rewards: Tackling The Next Big Trends In |
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Customer Loyalty |
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Ms. Kelly Hlavinka, Partner, COLLOQUY |
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10.45 am - 11.15 am |
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Tea
Break |
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11.15 am - 01.00 pm |
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Theme; Customer - Change Effect |
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Discussion Topics & Speakers: |
11.15 am - 11.45 am |
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Holistic Loyalty : |
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Mr. David Evans, Chairman, The Grass Roots Group PLC |
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11.45 am - 12.15 pm |
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The Customer Centric organization : |
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Mr. Ajay Row, VP - CRM, Taj Hotels Resorts & Palaces |
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12.15 pm - 12.45 pm |
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Price v/s Value - Consumers New Mantra : |
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Mr. Subir Ghosh, President, Aegis Academy |
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01.00 pm - 02.00 pm |
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Lunch Break |
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02.00
pm
-
03.00
pm |
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Theme; Loyalty Reward Schemes |
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Discussion Topics : |
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02.00 pm - 02.30 pm |
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Coalition, Partnerships & Reward Schemes that Can Really Drive Customer Engagement |
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Ms. Simran Kalra, VP, Product Management & Development, American Express Banking Corp. |
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02.30 pm - 03.00 pm |
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10 must have innovations for any Loyalty Program |
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Mr. Douglas G Rozen, SVP, Global Lead - Creative, Interactive, Media & Mobile, Carlson Marketing |
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03.00 pm - 03.30 pm |
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Vision of Future Loyalty Programs : |
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Mr. N. Ramasubramani, Sr. VP - Loyalty Marketing & Strategy, Accentiv’® |
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03.30 pm - 04.00 pm |
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Tea Break |
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04.00 pm - 05.15 pm |
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Workshop Theme; Building A Customer Safety Net - Techniques to Predict (and Stop) Customer Churn |
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Ms. Kelly Hlavinka, Partner, COLLOQUY |
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05.15 pm - 06.15 pm |
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Theme; Brand Loyalty |
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Discussion Topics : |
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| 05.15 pm - 05.45 pm |
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Building Strong Brands that drive Loyalty |
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Ms. Gayatri Yadav, Marketing Director, General Mills India Pvt Ltd. |
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05.45 pm - 06.15 pm |
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Building Customers Loyalty through Brand Mission |
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Mr.
Kaizad Pardiwalla, President, OgilvyOne Worldwide |
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Day 2 : 28th January' 2010 |
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08.30 am - 09.45 am |
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Registrations
&
Tea/Coffee |
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09.45 am - 10.00 am |
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Recap of Day 1 |
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10.00 am - 01.00 pm |
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Theme; Next Generation Loyalty |
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Discussion Topics : |
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10.00 am - 10.30 am |
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Importance of Innovation in Fostering Customer Loyalty: |
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Mr. Upendra Namburi, VP - Partnership Cards, SBI Cards & Payments Services Pvt. Ltd. |
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10.30 am - 11.00 am |
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Loyalty Programs - The Psychological Perspective : |
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Mr. Sanjai Velayudhan, Sr. Consultant - Loyalty Programme, ITC Infotech India Ltd. |
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11.00 am - 11.30 am |
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Building Loyalty with Creative Business Strategies: |
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Mr. Shailesh Chaturvedi, CEO, Tommy Hilfiger |
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11.30 am - 12.00 pm |
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Tea
Break |
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11.30
am
-
01.00
pm |
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Session Continues |
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12.00 pm - 12.30 pm |
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Building Customer Value Through Redemption : |
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Mr. Nik Laming, Sr. VP - Asia Pacific & MD - Singapore,Malaysia, Carlson Marketing |
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12.30 pm - 01.00 pm |
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Embracing New Technologies for Building Cost Effective Loyalty: |
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Mr. Rajeev Agrawal, CEO, Innoviti Embedded Solutions Pvt. Ltd. |
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01.00 pm - 01.45 pm |
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Lunch Break |
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01.45 pm - 03.45 pm |
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Theme; Value of Coalition and Analytics |
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Discussion Topics : |
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01.45 pm - 02.15 pm |
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Six Myths of Driving Customer Loyalty : |
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Mr. Shaurav Sen, MD & Country Head, Corporate Executive Board India Pvt. Ltd. |
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02.15 pm - 02.45 pm |
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Integrating New Analytics to Better Understand your Customers & Identify Profitable Value-Adds : |
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Ms. Maitri Kumar, Head Marketing, HSBC Ltd. |
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02.45 pm - 03.15 pm |
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Who We Are.......Is What We Buy : |
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Mr. Vinay Bhatia, Customer Care Associate & VP Marketing & Loyalty, Shopper’s Stop Ltd. |
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03.15 pm - 03.45 pm |
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History of Coalition Loyalty : |
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Mr. Akash Sahai, MD, International Development - India, Groupe Aeroplan |
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03.45 pm - 04.15 pm |
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Tea Break |
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04.15 pm - 06.00 pm |
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Panel Discussion : |
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Discussion Theme; Future beyond Brands |
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Mr. Satish Sathyanarayana, COO, ClozR Customer Communication Pvt Ltd. - Dentsu Entity |
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Mr. Arvind Sharma, CEO & Chairman, Leo Burnett |
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Mr. Pranesh Misra, Chairman & MD, Brandscapes Consultancy Pvt Ltd. |
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Mr. Sandeep Lakhina, COO - South Asia, Starcom Worldwide |
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