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Day 1 : 29th January' 2009 |
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08.30
am - 09.45 am |
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Registrations & Tea / Coffee |
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09.45
am - 10.00 am |
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Welcome Note & Lamp lighting ceremony |
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10.00
am - 11.00 am |
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Keynote address : |
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The 21st Century Customer Can Be Your Advocate or Your Enemy. |
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The new standards for customer commitment through engagement. |
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Mr. Paul Greenberg, Author of the bestseller , CRM at the Speed of Light & President ,The 56 Group, LLC |
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11.00
am - 11.30 am |
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Tea
Break |
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11.30
am - 01.00 pm |
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CEO's Panel Disscusion |
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Theme : Unleasing Marketing Intelligence and Capturing Customer Loyalty |
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Mr. Debashis Sarkar, Sr. Director & CMO, Max New York Life Insurance |
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Mr. Saugata Gupta, CEO - Consumer Products, Marico Ltd. |
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Ms. Seema Modi, Vice President - Marketing, Heinz India Pvt Ltd. |
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Mr. Sumit Vohra, Director - Marketing, Proctor Gamble Hygiene & Healthcare Ltd. |
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Mr. Subir Ghosh, CEO, Planet M |
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Mr. Neeraj Chandra, VP & COO, Britannia Industries Ltd. |
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01.00
pm - 01.45 pm |
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Lunch |
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01.45
pm - 03.30 pm |
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Workshop : What in the world is CRM 2.0 |
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Mr. Paul Greenberg, Author of the bestseller , CRM at the Speed of Light & President ,The 56 Group, LLC |
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03.30
pm - 04.00 pm |
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Tea
Break |
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04.00
pm - 04.30 pm |
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Topic : Never mind the economy - Using CRM technologies to Improve Customer Loyalty and |
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Profitability |
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Mr. Jonathan Farmer, CRM Lead, Microsoft Asia. |
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04.30
pm - 06.30 pm |
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Theme : Customer Loyalty : Key Challenges Success factors. |
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Mr. Hemant Kaul, Executive Director, Axis Bank |
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Mr. Sanjay Tripathy, Exec. VP & Head - Marketing, HDFC Standard Life Insurance |
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Mr. Sanjay Addanki, Director, Google Online India Pvt Ltd. |
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Mr. N Ramasubramani, Sr VP, Loyalty Marketing & Strategy, Accentiv’ India |
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Ms. Maitri Kumar, Head - Marketing, HSBC India |
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Mr. V. Shantakumar, Corporate Advisor, Saatchi & Saatchi India |
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Day 2 : 30th January' 2009 |
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09.00
am
-
10.00
am |
|
Registrations
&
Tea/Coffee |
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10.00
am
-
10.30
am |
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Topic : Social CRM and it's impact on Customer loyalty |
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Mr. Samik Roy, Regional Director - CRM, South Asia, Oracle Corporation |
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10.30
am
-
11.00
am |
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Theme : Technology in CRM / loyalty |
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Topic : Squeeze the most out of your Loyalty Investment using Data Analytics |
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Mr. Vivek Chugh, VP & Head - 1 to 1 Marketing, Solutions | Digitas |
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11.00
am
-
11.30
am |
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Tea
Break |
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11.30
am
-
01.00
pm |
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CEO's
Panel
Disscusion |
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Theme : Customer Loyalty - New Challenges facing Retailers |
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Topic : Winning customer loyalty through end-to-end experiences |
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Mr. Ajit Joshi, CEO & MD, Infiniti Retail Ltd. |
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Mr. Sadashiv Nayak, CEO, Food Bazaar |
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Mr. Bipin Gurnani, CEO, Promart & President, Provogue |
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Mr. Suresh Singaravelu, President & Head - Real Estate Infrastructure, Reliance Retail |
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Mr. Saurabh Dhoot, Director, Videocon Retail |
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Mr. Thomas Varghese, CEO, Aditya Birla Retail |
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01.00
pm
-
02.00
pm |
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Lunch |
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| 02.00
pm
-
04.00
pm |
|
CEO's
Panel
Disscusion |
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Theme : Defining the Customer of the Future |
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Mr. Ramanujam Sridhar, CEO, Brand-comm |
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Mr. Kinjal Medh, COO, Cogito Consulting |
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Mr. Arvind Sharma, Chairman of India Subcontinent, Leo Burnett |
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Mr. Rajiv Lal, CEO, Perspectrum |
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Mr. R.K.Sinha, COO, Godrej Consumer Products |
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Mr. Satish Sathyanarayana, CEO, Wunderman India Pvt. Ltd. |
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| 04.00
pm
-
05.00
pm |
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Followed by Tea/Coffee
& Networking |
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