| |
|
Day 1 : 22nd January' 2008 |
| |
|
|
08.00
am - 09.15 am |
|
Registrations & Tea / Coffee |
|
|
|
09.15
am - 11.15 am |
|
Welcome note and Keynote address |
| |
|
Theme : Where's
your Customer Hat ?Why you need
a Customer Strategy |
| |
|
Dr. James Barnes, Author & Consultant - Barnes Marketing Associates INC |
|
|
|
11.15
am - 11.30 am |
|
Tea
Break |
|
|
|
11.30
am - 01.00 pm |
|
CEO's
Panel Disscusion |
| |
|
Theme : Relationship Marketing - Gaining Competitive advantage through Customer Relationship |
| |
|
Management in Financial Services. |
| |
|
Mr. Bert Paterson, MD, Aviva Life Insurance Company India Pvt. Ltd. |
| |
|
Mr. Bhargav Dasgupta, Executive Director, ICICI Prudential Life Insurance Company Ltd. |
| |
|
Mr. Sanjay Prakash, CEO, HSBC Asset Management (India) Pvt Ltd. |
| |
|
Mr. Syed Sahabuddin, MD & CEO, SBI Funds Management Pvt Ltd. |
| |
|
Mr. Neeraj Swaroop, CEO, Standard Chartered Bank |
| |
|
Mr. Vaughn Richtor, MD & CEO, ING Vysya Bank |
| |
|
|
01.00
pm - 01.45 pm |
|
Lunch |
|
|
|
01.45
pm - 03.45 pm |
|
Workshop : The Building blocks of Customer Strategy -12 Steps to profitable Customer Loyalty |
|
|
Dr. James Barnes, Author & Consultant - Barnes Marketing Associates INC |
|
|
|
03.45
pm - 04.00 pm |
|
Tea
Break |
|
|
|
04.00pm - 05.45 pm |
|
Theme : Punk Marketing: How to keep your loyal waiting for your step! & How to stop having captive |
| |
|
consumers" and how to make them feel as though never want to leave you! |
| |
|
Mr. Richard Laermer, Author & CEO of RLM pr - which practices that old-time gospel of punk. |
| |
|
|
05.45
pm - 06.45 pm |
|
Theme : Loyalty
- Who Pays? |
|
|
Mr. Barry Wright, Founder, The Wright Associates, Customer Loyalty Consultant |
|
|
|
|
|
Day 2 : 23rd January' 2008 |
|
|
|
08.30
am
-
09.30
am |
|
Registrations
&
Tea/Coffee |
| |
|
|
09.30
am
-
10.00
am |
|
Theme : Influencer
&
Trade
loyalty : Best
Practices |
| |
|
Mr Srikant Sastri, MD & Co-founder, Solutions Integrated Marketing Services (P) Ltd. |
| |
|
|
10.00
am
-
10.30
am |
|
Theme : Loyalty
Practice
-
Indian Perspective |
| |
|
Mr. Satish Sathyanarayana, CEO, Wunderman India Pvt. Ltd. |
| |
|
|
10.30
am
-
11.00
am |
|
Theme : Building Customers Loyalty through Brand Mission |
| |
|
Mr. Nagesh Karuturi, Country Manager - HP Indigo Digital Publishing Solutions |
| |
|
|
11.00
am
-
11.30
am |
|
Tea
Break |
| |
|
|
11.30
am
-
01.00
pm |
|
CEO's
Panel
Disscusion |
| |
|
Theme : Creating
Customer
experiences which breed Loyalty
(Retail Perspective) |
| |
|
Mr. A. M. K. Sinha, Executive Director - Retail Sales, Indian Oil Corporation Ltd. |
| |
|
Mr. Alok Tandon, Chief Operating Officer, Inox Leisure Ltd. |
| |
|
Mr. Tim Eynon, CEO, Prozone & Director, Provogue (I) Ltd. |
| |
|
Mr. Rajiv Agarwal, CEO & Director, Essar Telecom Retail Ltd. |
| |
|
Mr. Vinay Nadkarni, CEO, Globus Stores Pvt. Ltd. |
| |
|
Ms. Deepali Goenka, Director, Welspun India Ltd. |
| |
|
|
01.00
pm
-
01.45
pm |
|
Lunch |
| |
|
|
01.45
pm
-
02.15
pm |
|
Theme : Implementing
a
New - Generation Loyalty
Management
System |
| |
|
Mr. V. Sreenivasan, Head - Business & Technology Groups, ITC Infotech India Ltd. |
| |
|
|
02.15
pm
-
04.00
pm |
|
Workshop
:
Loyalty
Programs,
Data Analysis
& Campaign
Management |
| |
|
Mr Paul Sage, Consultant,GI Insight |
| |
|
|
04.00
pm
-
04.30
pm |
|
Tea
Break |
| |
|
|
04.30
pm
-
06.00
pm |
|
CEO's
Panel
Disscusion |
| |
|
Theme: Loyalty
Rules:
How
Leaders Build Lasting Relationship |
| |
|
Mr. Antoine Villeneuve, MD - Walt Disney Television International India, Walt Disney |
| |
|
Mr. Madhavan Menon, MD, Thomas Cook |
| |
|
Mr. A.K.Khandelwal, Chairman & MD, Bank of Baroda |
| |
|
Mr. Rajnikant Patel, CEO, Bombay Stock Exchange |
| |
|
Mr. Sandeep Banerjee, MD & CEO, Accor Services India |
| |
|
Ms. Reetika Mehra Dalal, Executive Head, Forbes Brands, Forbes & Company Ltd. |
| |
|
|
