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Ms. Kelly Hlavinka
Partner,
COLLOQUY |
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As COLLOQUY Partner, Kelly directs all publishing, education and research projects at COLLOQUY, where she draws on her broad experience as a loyalty strategy practitioner in developing articles, white papers and educational initiatives. She previously launched and managed COLLOQUY’s strategic consultancy, working with clients such as Lennar Homes, MGM MIRAGE, Eddie Bauer, Best Buy, HP Software and Visa International. Prior to joining COLLOQUY in 1996, she held marketing positions with Buyers Choice (now The Polk Company), database marketer ACS and Equifax Consumer Direct. |
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Ms. Suzy Cox
SVP & MD, CPG & Retail Verticals,
Carlson Marketing Worldwide
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Suzy’s background is steeped in relationship and loyalty marketing. For over 20 years she has helped companies build better relationships with their customers and has designed loyalty solutions for a host of other Fortune 1000 companies including Microsoft, Burger King, Safeway, McDonald’s and more. She earned a Bachelor of Arts degree in Journalism and French from the University of Wisconsin, Madison. She has also completed coursework toward her MBA at the University of Minnesota. |
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Ms. Stephanie Coyles
SVP & Chief Strategy
Officer,
LoyaltyOne |
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Stephanie is responsible for enterprise development strategy, product innovation and acquisitions, as well as the introduction of new capabilities across LoyaltyOne. In this role, Stephanie leads a team of specialists in international affairs, new business development, finance and due diligence. As a COLLOQUY Contributing Editor, Stephanie Coyles lends her loyalty marketing knowledge and expertise to the magazine by way of insightful bylined articles and editorial input. |
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Mr. Alexander Rittweger
CEO,
Loyalty Partner GmbH |
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Alexander began his career in 1992 in the Brazil office of business consultants Roland Berger & Partners. Major achievements of his career include consultancy work for Deutsche Lufthansa AG in the field of strategy and sales. At Lufthansa, he also looked after the path breaking Miles & More frequent flyer programme. Together with Deutsche Lufthansa AG and Roland Berger, he founded Loyalty Partner GmbH in 1998. Payback Germany was launched in March 2000 after joining forces with a variety of well-known retail and service companies.
Alexander has completed his studies in business management at the universities of Passau and Mannheim, both in Germany. |
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Mr. Vijay Bobba
Founding CEO & MD,
i-mint |
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Vijay founded i-mint in 2006. He spearheaded its rapid growth into India’s largest consumer rewards programme and continues to lead the company as CEO. He has more than 20 years of experience as a Silicon Valley entrepreneur and marketing strategy consultant. Previous positions include Partner at McKenna Group and leadership positions in other companies like maker Mentor Graphics, National Semiconductor and Amdahl Corporation, among others.
Vijay holds an MBA from the University of California’s Haas School of Business and Masters in Applied Mathematics and Computer Science from University of Georgia. He completed his Bachelor in Electronics & Communications Engineering from the National Institute of Technology, Tiruchirapalli. |
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Mr. Nik Laming
Sr. VP - Asia Pacific & MD - Singapore / Malaysia / India,
Carlson Marketing
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Originally from London, Nik is an incentive, retention and loyalty marketing specialist with experience stemming across a variety of disciplines. He joined Carlson Marketing in 1996 and is currently responsible for its services in Singapore, Malaysia, India and Hong Kong. Prior to joining Carlson Marketing, he worked for banking giant Credit Suisse. He began his career with Rank Xerox. Nik received a bachelor of honor’s degree in Business Studies from the University of Portsmouth, and a CIM diploma from the Charted Institute of Marketing. |
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Mr. Dave Hamilton
Insights Director,
Groupe Aeroplan LMG
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One of the leading minds in retail analytics, Dave has a deep understanding of how loyalty data can be used to enhance retail performance. From helping Sainsbury’s invest their store capital investment budget to supporting the launch of new web platforms for Tesco.com, Dave has continued to push the frontiers of retail analytics to drive new commercial ventures.
Following several years at Dunnhumby, designing new analytics tools and services for Tesco and their suppliers, Dave moved to help set up LMG’s new Insight & Communications division.
Dave has a Masters in Geography from Cambridge University. |
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Mr. Ajay Row
Group Head CRM & Loyalty,
Tata Capital
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Ajay has spent nearly 25 years working and consulting in loyalty, data-driven marketing and CRM in India, the US, the UK and Singapore. He has implemented data-driven marketing and loyalty programs across 65 countries for companies including IBM, P&G, Unilever, Citibank, Ford, British Telecom, AT&T, Taj Hotels Resorts & Palaces and myriad others. He is currently Group head for CRM & Loyalty at TATA Capital. After schooling in India, the U.K. and France, Ajay graduated from St. Xavier’s College and the IIM (Calcutta). |
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Mr. Chen Peng
Business Director,
Carlson Marketing Worldwide
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Chen is an experienced marketer in the CRM and database marketing space. He has extensive experiences in program design, planning and customer segmentation. He has been leading the database marketing initiative for one of the largest petrol company in the world since 2003.
Chen is graduated from The National University of Singapore on government scholarship. He is originally from Shanghai and currently living in Singapore. |
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Mr. Akash Sahai
MD - India,
Groupe Aeroplan Inc.
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Akash is responsible for Groupe Aeroplan’s efforts in India.
He has many years of experience in the loyalty industry, starting as manager of rewards for the Air Miles program in Canada (now LoyaltyOne) and later leading US Loyalty Corp’s effort to build a coalition program in the US. In addition, he has extensive experience in direct marketing and has worked with Capital One Bank (Canada), Fingerhut Direct Marketing, and United Airlines. He has a law degree from the University of Toronto and an MBA from INSEAD.
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Ms. Ronita Mitra
Head - Corporate Brand Group,
ICICI Bank Ltd.
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Ronita comes with 18 years of experience across FMCG and financial services. Her career has seen her launch and relaunch and work on brands across categories and industries. She has been with the ICICI Group for 3 years. Prior to financial services, she has worked in FMCG companies across categories such as Johnson and Johnson, International Bestfoods, Marico and Castrol. |
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Mr. Jayant Jain
VP, Head - Consumer Insights & Market Research,
Godfrey Phillips India Ltd.
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Jayant has about 21 years of professional experience, with extensive entrepreneurial exposure and wide experience in setting up service organisations and managing them successfully.
He has worked in dynamic business environments in India, Middle East region and USA and his sectoral expertise spans across FMCG, consumer packaged goods, automobiles, healthcare, media, retailing, technology services and telecom. Jayant has MSc (Electronics) degree from The Institute of Science, Mumbai University and also has a post-Graduate Diploma in Business Management. |
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Mr. Kartikeya Kompella
Chief Strategist – CRM,
Lowe Lintas
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Kartikeya has varied experience working across different marketing disciplines at UCP Direct, Thompson Connect, Webshastra, Timex Watches and Equitor Consulting to mention some companies. He is the author of two books on branding ‘Applying The Branding Iron’ and ‘Building Brands Building Meaning. He has written on branding for many magazines and websites including brandchannel.com and Brand Strategist. ’ He is also very interested in cause related branding. |
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Mr. Vinodh Kishna
Sr. VP - CRM & Marketing,
HSBC Ltd.
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Vinodh has more than 11 years of domestic & international experience in CRM competency creation, Business Intelligence, enterprise analytics, Enterprise Marketing Automation, technology implementation, Sales & Service delivery and organization change management within services & retail industries. His current role in HSBC involves Formulating effective CRM strategies to achieve market share and profitable growth. |
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Mr. Ajay Chopra
CEO,
Drive (I) Enterprise Solutions Ltd.
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Ajay has been with the Tata Group for the last 6 years. He has close to two decades of Professional experience which has seen him work in varied industries and functions. A Chartered Accountant by qualification, he has been working in the Supply Chain and Logistics Industry for last many years. He pioneered Industry’s first Quality Model and has been focused on making this industry more and more process driven. |
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Mr. Rajiv Dingra
Founder & CEO,
WATMedia Pvt Ltd.
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Rajiv is a thought leader in the social media space. He has worked with 40+ clients across US, UK & India. He has consulted and built several successful social media campaigns for clients across B2B and B2C verticals. Some of the clients include P&G, LMI, Warner Bros, Virgin Mobile, Nokia, HSBC, Frito Lays, Mahindra & Mahindra and Rediff.com. Rajiv has done Bachelor of Management Studies from Jai Hind College and has an MBA in Marketing Management. |
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Mr. Sandeep Mittal
MD,
Cartesian Consulting
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Sandeep has over a decade of varied experience spanning CRM, analytics, loyalty program management, direct marketing and website development. With past stints as an entrepreneur heading a technology startup and a music portal, Sandeep spearheads the Cartesian practice.
He is particularly strong on the analytics front, and constantly pursues the thrill of adapting new technologies to business. He has also been closely involved in loyalty program operations and can authoritatively comment on their design and implementation aspects. |
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Mr. Rajeev Agrawal
CEO,
Innoviti Embedded Solutions
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As CEO of Innoviti, Rajeev leads one of India’s most promising companies in the business of providing payment and marketing technologies to retailers. Prior to founding Innoviti, Rajeev was Vice President and Head of Broadband Communications Business at Sasken, Bangalore. He has done his Bachelors and Doctorate from IIT, Bombay. |
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Mr. Sanjay Tripathy
EVP - Marketing & Direct Channels,
HDFC Life Insurance Company Ltd.
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Sanjay has 19 years of experience in Marketing, Corporate Communications, Business Strategy, Sales and Distribution channel set up and management, Business development, Organisation Building, Business process outsourcing, CRM and Supply Chain Management. He worked with various reputed organizations like Frito-Lay (PepsiCo), Mattel and Reliance Infocomm before moving on to his current role at HDFC Life in 2004. Sanjay has a management degree from IRMA. |
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Ms. Shefali Sinha
VP - Customer Retention,
Aviva Life Insurance
Company
India Pvt Ltd.
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Shefali is a Customer Services professional with more than 13 years of experience, she has worked in diverse industries from advertising, B2B Commerce, Telecom & for the past 5 and half years in Insurance. An Economics graduate from Delhi University, she is also an MBA in marketing. Shefali is a classic example of hands on leadership, who understands customer service, loyalty and retention in its true spirit. |
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Mr. Sushant Dash
VP - Marketing,
Tata Global Beverages Ltd.
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Sushant is currently responsible for marketing of tea, coffee and other beverage brands of Tata Global Beverages in India. He joined the company in January 2001 as market research manager and over the years has been associated with many milestone developments of various brands under Tata Global Beverages.
A graduate from MICA, Sushant started his career with ORG MARG (now Nielsen). During the five years he spent there he worked with clients across various industries spread. |
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Mr. Ashutosh Tiwari
Exec. VP - Strategic Marketing,
Godrej Industries Ltd.
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Ashutosh has almost 16 years of cross functional experience across diverse consumer categories in highly respected companies like Britannia Industries, Johnson & Johnson, Mattel Toys, Godrej Sara Lee and Godrej Group. This experience has spanned across different sales, marketing and general management roles A lot of his experience has been associated with business transformations through consumer centricity. |
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Mr. Ashok MS
COO,
Accentiv' India
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Ashok has over two decades of sales and marketing experience, with the last 12 years focused entirely on loyalty and relationship marketing space. Ashok has worked with companies like Bharat Petroleum, Reliance Industries Ltd. and Direxions Marketing Solutions and has provided customer engagement solutions for various industry verticals including Retail, Oil & Gas, BFSI, Pharmaceuticals, Media, Telecom and Technology. Over the last 5 years, he has been guiding loyalty professionals in successfully conceptualizing and executing loyalty and relationship programs. |
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Mr. Ramesh Iyenger
CMD,
Select Direct Marketing
Communications
Pvt Ltd.
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Ramesh, started out in advertising 30 years ago at Lintas India. Later he joined Trikaya, now called Grey India and in a span of 8 years, he quickly rose to be a part of the top management team. After enjoying a decade in advertising, he fell in love with Direct Marketing during a visit to Grey Direct, New York. He returned to set up Trikaya Grey Direct, India in 1989. Playing a pioneering role, in 1991 he founded Select Direct Marketing - his own DM agency.
After championing many successful direct marketing campaigns over the past 20 years he has developed a robust model that evangelises CRM. He is a Microbiologist by qualification. |
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Mr. Subrat Pani
EVP & Business Head - Cards,
Kotak Mahindra Bank Ltd.
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Subrat has a rich marketing and business experience across industries including Durables, Consumer good and financial services In his current assignment he is responsible for the credit cards business at Kotak Mahindra Bank. Prior to this Subrat was Joint General Manager in the Retail Banking Group of ICICI Bank. He is an engineering graduate from NIT Rourkela and has done his MBA from IIM Calcutta. |
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Mr. David Evans
Chairman,
The Grass Roots Group PLC
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Before becoming his own boss on April 1st 1980, David served an ideal apprenticeship, starting at age 13, but extending through an exciting stint in big league advertising, a spell running a factory in Bradford and a learning curve stint with a large US business services group. He has been listed in many top people surveys, including being runner up in a survey of staff centred CEOs.
He started selling and enterprise in early teens and still gained an excellent education, a degree in Economics and Politics, plus an MBA. |
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Mr. Vineet Narang
CEO,
MobiQuest
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Vineet is a recognized professional in the technology domain and now has over 15+ years of business and technology experience both in the Offshore and Domestic markets. He currently runs an Enterprise Apps Company, MobiQuest. Prior to his entrepreneurial ventures, he has had stints at FCS Software Solutions & Financial Express. Vineet is a MBA (Finance & Systems) from T.A Pai Management Institute and BSc (Chemistry) from Delhi University. |
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